MERMAID DREAMS POLICIES, TERMS AND CONDITIONS (GROUP RETREATS)
WHAT’S INCLUDED. Staying at Mermaid Dreams includes free uncovered parking and wifi internet. Guests are welcome to use the common areas (2 decks, living room, dining area, pool, outdoor shower and gardens) with quiet times from 9 pm to 9 am. Meals are NOT included unless specifically provided by the retreat leader’s caterer.
PAYMENT. Unless otherwise stated in your retreat information, an initial non-refundable deposit is due up front to hold your reservation with the remaining balance due no later than 90 days prior to arrival. The guest authorizes Mermaid Dreams to charge the balance of the tuition and lodging to the guest’s credit card 90 days prior to arrival. Hawaii excise and accommodation taxes (14.416%) have already been added to your daily rate.
Cancellation Policy: Each retreat leader may set their own policies related to cancellation of tuition and lodging, and whatever they set forth shall control. If no policy is stated, then our typical cancellation policy shall control: All payments are non-refundable even if a guest is asked to leave the premises for failure to follow the retreat policies. If a retreat is cancelled by its host, then the guest shall be reimbursed by the host, and Mermaid Dreams is NOT responsible, unless said cancellation was due to a hurricane or act of nature, in which case the cancellation is not refundable. If a retreat is cancelled, then airfare and related travel expenses are NOT reimbursable to the guest. Guests are encouraged to take out appropriate travel cancellation insurance. https://tinyurl.com/mermaidtravel
Cancellation of any booking will only be accepted in writing or by email to email@example.com.
ADDITIONAL PERSONS & BEDS. Each room is equipped for a maximum number of persons and beds. Non-guests are not allowed on the premises.
CHECK~IN is normally between 3 pm and 6 p.m. Later check-in is also available, but guests will need instructions to find rooms.
CHECK~OUT is no later than 11 am unless late check-out is sometimes available upon request (a $35 additional fee applies).
NO PETS. We have one hypoallergenic cat on staff. Our cat is friendly except toward dogs.
NO SMOKING or DRUG USE. Smokers sometimes bring the smell of smoke into the home via clothes and luggage. If you smoke, please be discreet so that your habit does not affect the experience of others. We do not provide a smoking area, so please smoke off the premises in such a way that it does not impact our neighbors.
NO DRINKING OF ALCOHOL IN EXCESS. A glass or two of wine, beer or champagne is welcome. Drunkenness is not welcome. Please do not drink any beverages over the white carpets.
NO CHILDREN PERMITTED. Adults over the age of 18 are welcome so that you and other guests can enjoy the quiet atmosphere. Our home is not child-proof.
KITCHEN is not available to guests by law. A common refrigerator, microwave and dry food storage is available in a common area only. We request not having food in your room because it attracts ants.
DISABILITY ACCESS is limited due to the original structure of the home (stairs) and the pool is not accessible.
RIGHT TO REFUSE SERVICE. Mermaid Dreams reserves the right to refuse to serve anyone if their presence at Mermaid Dreams presents a nuisance to any other guest. If a guest is asked to leave for breaking any of the terms and conditions or for any other reason, the guests’ payment will not be refunded. For example, if a guest arrives with a minor child, a pet or is smoking on the premises, the guest will not be allowed to stay.
PRIVACY. We do not share your private information with anyone except the retreat leader and their administrative staff.
EXCLUSION OF LIABILITY. Mermaid Dreams cannot be held responsible for any loss, damage or theft on the property. Although we have never experienced theft so far, please take precautions by securing your valuables. We do not currently provide safes. We cannot prevent hurricanes or the damage they cause, and we cannot be held responsible for damages caused by acts of nature. We are not responsible for any injuries caused by centipedes or other insects/animals. For example, some guests are not accustomed to the noise that the frogs make at night and ear plugs are recommended if a guest is having trouble sleeping due to nature’s symphony. Charming wild chickens and pheasants also roam free here, and roosters can sometimes be early risers.
Mermaid Dreams has made every effort possible to provide the quality and standards you would expect at a tropical lodge. If you have any reason for complaint while staying with us, please bring it to the owners’ attention immediately so that remedial action can be taken.
Mermaid Dreams does not provide wake up calls and is not responsible if you miss your flight. We caution guests not to rely on any electric digital alarm clock because sometimes power outages occur.
Mermaid Dreams and its owners may offer activities and equipment or encourage you to enjoy certain activities provided on the island such as swimming, hiking, biking and snorkeling. All of these activities are at your own risk. Mermaid Dreams cannot be held responsible for any injuries you may sustain from any activity or equipment rented/borrowed from us. We recommend bringing or renting your own snorkel equipment from professional snorkel and dive shops so you can be properly fitted for them. We try to clean and maintain our equipment, however, this is only provided as a courtesy and free of charge.
Mermaid Dreams cannot be responsible for any damages caused by any pool or hot tub. Its use is at your own risk. No lifeguards are on duty.
Guests agree to hold Mermaid Dreams harmless for any damages caused by the retreat activities, its leader or any of the retreat participants including but not limited to the catering. This also applies to any failure by the retreat leader to hold said retreat or to honor their cancellation policy or monetary agreements. Payments and monetary agreements made to or with a retreat leader (whether made through Mermaid Dreams’ website or Retreat Guru website) are individual to them and not the responsibility of Mermaid Dreams Sanctuary. It is impossible for the retreat center to reimburse monies over which it has no control, even if it collected the initial payments as a pass-through entity.
DAMAGES. The cost of any damages caused by guest activities shall be billed to the guest. For example, lost keys ($25), broken furniture, missing robe, coffee or red wine on carpet may need to be cleaned and/or replaced. The person responsible for the room will be billed accordingly.
JURISDICTION. These Terms and Conditions shall be governed by the laws of Hawaii. Any dispute arising shall be exclusively subject to these laws.